What Is Positive Scripting? 8 Positive Scripting Best Practices (2025) - Shopify Australia
What Is Positive Scripting? 8 Positive Scripting Best Practices (2025) - Shopify Australia
Feb 8, 2025
shopify.com
Here’s the significant difference between negative and positive scripting in customer service. In this billing mock call, you'll observe two agents interacting with the same customer differently—one using negative scripting and the other employing positive scripting. 00:00 Question 00:28 Negative Scripting Call 07:54 Positive Scripting Call 11:24 Conclusion | Kwestyon
4:23
Here’s the significant difference between negative and positive scripting in customer service. In this billing mock call, you'll observe two agents interacting with the same customer differently—one using negative scripting and the other employing positive scripting. 00:00 Question 00:28 Negative Scripting Call 07:54 Positive Scripting Call 11:24 Conclusion | Kwestyon
1.6M viewsMay 24, 2024
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