The Secret Ingredients of Great Hospitality | Will Guidara | TED
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YouTubeTED
The Secret Ingredients of Great Hospitality | Will Guidara | TED
Restaurateur Will Guidara's life changed when he decided to serve a two-dollar hot dog in his fancy four-star restaurant, creating a personalized experience for some out-of-town customers craving authentic New York City street food. The move earned such a positive reaction that Guidara began pursuing this kind of "unreasonable hospitality" full ...
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What turns a good experience at a restaurant into a great one? According to restauranteur Will Guidara: Unreasonable hospitality. Transformative, extraordinary experiences centered in human moments, he explains, are the key to truly connecting with your customers — no matter what business you’re in. Visit the 🔗in our ☣️ for the full talk. #customerservice #hospitality #restaurants #TEDTalk
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