Jan 29, 2019 · User's Guide for Genesys Workspace Desktop Edition (Workspace). For less detailed information about the topics covered in this User's Guide, see the Workspace …

Jun 19, 2024 · Workspace is a service that makes the omnichannel contact center come alive for your agents and supervisors! Workspace Desktop Edition falls under the Employee …

Nov 25, 2024 · Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Mar 31, 2022 · Genesys Workspace Desktop Edition (Workspace) is a modular, customizable application that enables you to handle contact center interactions, monitor contact center and …

Jun 19, 2024 · Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and …

Agent Workspace handles inbound voice calls, Outbound calling campaigns, and Digital Channels: chat, email, social media, and more. For a list of the channels the Agent Workspace …

Agent Workspace supports keyboard navigation for all features, functions, options, and menus. If you do not use a mouse or if you are using a device for accessibility that needs keyboard …

This lesson introduces you to Workspace, the next-generation Genesys agent desktop interface. Privilege- and role-driven capabilities, as well as features that focus on the needs of the user, …

The Agent Workspace lets contact center agents and supervisors communicate with customers and team members through phone calls and Outbound Campaigns and Genesys Digital …

Mar 20, 2023 · Installing the Plugin for Workspace Desktop Edition Agents can use the Knowledge Center Plugin for Workspace Desktop Edition (WDE) to access knowledge-related …