Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

After using AI to replace the work of 700 employees, Klarna CEO Sebastian Siemiatkowski says offering human customer service ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Klarna Group Plc Chief Executive Officer Sebastian Siemiatkowski said his company saved around $2 million after it severed ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

Buy now, pay later provider Klarna took another step toward a U.S. listing last week, reporting progress on its transition ...

Yuan used an AI avatar of himself via Zoom Clips, the company's asynchronous video creation tool. The clip, which you can see ...

Klarna, Starbucks, and Duolingo are admitting that AI can't do everything. However, their actions show they still want AI to ...

Job seekers encounter AI long before they’re hired. Some companies use generative AI avatars to screen applicants and conduct ...

With new reports suggesting that the U.S. economy will probably slow this year, economists and AI experts say more businesses ...