Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest ...

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

In a retail world that demands both scale and empathy, contact center intelligence is what makes smart service possible.

India’s geospatial technology firm Genesys International Corporation has integrated DIGIPIN, the Department of Posts' digital ...

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

ExlService Holdings, Inc. (NASDAQ:EXLS) is one of the Best Information Technology Services Stocks to Invest In. On July 30, ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...