Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest ...

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

In a retail world that demands both scale and empathy, contact center intelligence is what makes smart service possible.

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

ExlService Holdings, Inc. (NASDAQ:EXLS) is one of the Best Information Technology Services Stocks to Invest In. On July 30, ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

In collaboration with Genesys, ExlService will transform customer engagement and business operations across industries. Both companies combine their capabilities to leverage data-driven insights ...

The combined investment of $1.5 billion would value Genesys at around $15 billion, according to a report from Bloomberg, citing people familiar with the negotiations.