My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. Siemiatkowski said it’s true ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a drop in quality. The fintech firm is now rehiring human agents through a ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

They are looking to hire remote customer service roles, in particular, targeting students, rural populations, and dedicated Klarna users. Klarna CEO Sebastian Siemiatkowski has been quick to ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

Klarna Group Plc’s co-founder and CEO, Sebastian Siemiatkowski, has admitted the fintech giant’s aggressive use of artificial intelligence in customer service has backfired. “As cost ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to swap much of its human workforce with robotic replacements. Now it’s on a ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...