Wall Street loves when companies boast about using AI. But customers hate it.

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

The AI winners won’t be the ones slapping “AI” on a landing page — they’ll be creating products enterprises can't live without.

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Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service ...

In today's rapidly evolving business landscape, automation is reshaping the way leaders delegate and manage their teams. This ...

Luis von Ahn, founder and CEO of language-learning app Duolingo, seems to think so. Von Ahn has been stirring up a lot of controversy recently with his company's new AI-first strategy. Now, he's ...