Pastor James Arter of First Evangelical Lutheran Church and Cross Roads Community Presbyterian Church in Leechburg vividly ...

This Front Office and Guest Services Training course prepares students for careers in the hospitality industry by teaching essential skills and knowledge for customer service, front office operations, ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on call ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...

DEAR MISS MANNERS: I am 21 years old, and I have worked in assorted venues of customer service since I was 17. I am currently employed at a bank, and frequently a customer will ask a question to which ...