Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

About Convoso Convoso is the leading AI-powered contact center platform purpose-built for revenue teams. Trusted by ...

SAN FRANCISCO, Jan. 14, 2026 /PRNewswire/ -- Canary Technologies, the industry's leading AI-powered Guest Management System, has been recognized as the Best Voice & Call Center Software in the 2026 ...

This story was excerpted from Daniel Kramer’s Mariners Beat newsletter. To read the full newsletter, click here. And ...

Ciena rated Strong Buy as AI-era networking demand accelerates. Highlights $1.35B quarter beat and FY26 outlook. Click here ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Streams.AI for Microsoft Teams keeps users working inside Microsoft Teams while ensuring communications stay available ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and how it will help operators. Donald ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences in ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

NASHVILLE, Tenn. (WKRN) — A Tennessee nonprofit has raised the alarm over a new plan involving the U.S. Immigration and Customs Enforcement. ICE is looking to build a “national call center” in ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...