Deeper Customer Insights: By analyzing vast amounts of interaction data, AI can give businesses deeper insights into customer preferences, behavior patterns, and feedback, enabling more targeted ...

Amazon Web Services AI chatbot Q represents a groundbreaking development in customer service, showcasing Amazon’s commitment to utilizing advanced technology to enhance customer interactions.

Amazon has signed an agreement to acquire Bee, a startup developing an AI-powered bracelet that continuously transcribes ...

VMO2 unveiled its proprietary new AI tool designed to support customer service agents and improve issue resolution.

The rise of agentic AI—intelligent systems capable of autonomously reasoning, planning, and executing complex tasks—is ...

Amazon confirmed to TechCrunch on Tuesday that it is planning to acquire San Francisco-based Bee, an AI wearable startup, but ...

Amazon and Zeta Global announced an advancement in generative AI (Gen AI) that will help scale applications using Amazon Web Services (AWS) foundation models in the Zeta marketing platform.

From technology that drives Amazon Go stores to new package sorting technology, Amazon executives at re:Mars shared new details about AI innovation across every step of its e-commerce operations.

“AI tools will be shaping the future of customer service — this seems to be the way the world is heading, with technology becoming more and more integrated into business tactics,” said ...