Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Cognigy, a global leader in AI-powered customer service solutions, today announced the availability of Cognigy.AI in the new ...

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they've created and ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Discover how voice AI generators are powering better support and reducing friction in customer journeys. Learn from Twilio ...

Amazon Web Services (AWS) is betting on cloud “building blocks” to empower the next wave of digital transformation, with generative artificial intelligence (GenAI) positioned as a foundational ...

The rise of AI-powered consumers is forcing retailers to rethink everything, according to a new study from Cognizant.

We often hear that the big players win because of price, speed or logistics. And yes, those matter. But under the hood, their ...

She has substantial experience working in Silicon Valley, working as an associate attorney for one year at Royse Law Firm, ...

Trump's order to ban "woke AI" calls for model neutrality — but that's a big challenge for AI companies.

Generative AI isn't just a back-end engine. It represents an entirely new kind of interaction. Designing for it requires ...

While artificial intelligence-powered coding is jet fuel for developer productivity, a string of incidents in recent months ...