Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding ...

Contact centres are starting to rely heavily on AI functions acting as intelligent co-pilots to the organisation, handling ...

AI’s unlikely role in shaping the future of CX in the contact centre - Lewis Gallagher Transformation Consultant Netcall ...

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in ...

Survey reveals that the majority of UK contact centres expect three-quarters or more of their employees to be homeworking by the end of 2027, ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

Co-founded by Mr Gilburd and chief operating officer Mike Harfield in 2011, Sigma Connected has gone onto employ over 5,000 ...

Calabrio has been selected as the Highly Commended finalist in the Best Workforce Engagement Management (WEM) Platform category at the 2025 CX Awards.

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards Content Guru and Together, a class-leading lender and property finance expert ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West Contact Centre Awards.

mystery shopper at South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

To help businesses navigate rising customer expectations, Five9 recently partnered with Zogby Analytics to survey over 1,000 global consumers. The findings of the 2025 Customer Experience Study from ...