Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Salesforce still trades at a significant valuation discount, as SaaS rivals have spurred significant gains. See why CRM is ...

Benioff says AI agents do 30% to 50% of the work within Salesforce, but the tech isn't reliable enough to take humans out of the loop ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Artificial intelligence has suddenly made it cheaper and easier for companies to switch to new software providers, IT ...

Eric Loeb, executive vice president at Salesforce, is calling for something often overlooked in high-tech boardrooms ...

Salesforce, Inc. CRM has made another big move in its artificial intelligence (AI) journey by agreeing to buy data management company Informatica Inc. INFA for around $8 billion.

Salesforce aims to dominate AI CRM software as it adds AI as a key focus area. Find out why the democratization of AI could jeopardize its CRM leadership.

Bill Gates says AI is advancing so fast that even experts can't agree whether it will replace human jobs in a year or in a ...

Analysts believe that generative AI is going to create another big tech boom and that Salesforce could lead the charge. It has at least 15 products in the works.