AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

India News: NEW DELHI: India’s geospatial technology firm Genesys International Corporation has integrated DIGIPIN, the Department of Posts' digital address syste.

HERE Technologies and Genesys International join forces to enhance road safety and develop advanced navigation systems in India, addressing the critical issue of distracted driving and leveraging ...

HERE Technologies and Genesys International partner to develop advanced in-car navigation systems for safer driving in India.

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer experience.

Genesys Cloud AI Guides, the first capability released for Genesys Cloud AI Studio, will equip brands to rapidly design, deploy and govern virtual agents that can operate with greater autonomy ...