News

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...
Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.
Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...
Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...
Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...