AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Salesforce and ServiceNow have announced $1.5 billion investment in Genesys, a provider of AI-Powered Experience Orchestration. Both companies plan to ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration ...

Genesys was acquired by private equity firm Permira Holdings from Alcatel-Lucent in 2012, valuing the company then at about $1.5 billion. Hellman & Friedman invested about $900 million in the ...

Genesys Cloud CX is a leading-edge composable solution. And, unlike most other CCaaS solutions with extensive productized feature sets, it’s on an open cloud platform.

Genesys said on Monday it had raised $580 million in a funding round led by Salesforce Ventures, valuing it at $21 billion, as the enterprise software maker seeks to expand its offerings and amid ...

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.