Salesforce continues to deliver strong results, highlighted by resilient revenue growth and a committed share repurchase ...

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

About 147,000 customer records were compromised in a recent data breach at car distributor Cycle & Carriage in Singapore, the ...

CH 17 and The Expertin have formalised a strategic partnership to enhance customer relationship management (CRM) and loyalty ...

Mria CRM brings customer relationship management into Jira, the platform of choice for managing product delivery, support and ...

Personalized, relationship-driven engagement is becoming a key strategy for brands aiming to build meaningful, long-term relationships with their customers.

Rocket CRM, a technology provider, has introduced enhancements to its CRM automation system, designed to streamline customer ...

AI technologies, such as machine learning, data analytics, and automation, help businesses make data-driven decisions, ...

Banks should be using AI to move customer interactions beyond the purely transactional to the intelligence-based to stay ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

As someone who has conversations with businesses about digital transformation every day, I hear one question come up more than any other: Where do we start?

Businesses are confident about buying customer relationship management software as a cloud-based service. We look at the main players ...