My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. Siemiatkowski said it’s true ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

AI chatbots for regular folks, human beings for VIPs: that seems to be Klarna's policy, based on CEO Sebastian ... Klarna's differentiated approach to regular customer support and premium service.

Klarna boss Sebastian Siemiatkowski has warned that AI's potential to replace work done by office staff could push economies ...

Many companies lumped layoffs in with larger cost-cutting strategies. Some have cited artificial intelligence as a factor in ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

A Jefferies report indicates that AI implementation may disproportionately affect entry-level white-collar positions, raising ...