My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. Siemiatkowski said it’s true ...

After using AI to replace the work of 700 employees, Klarna CEO Sebastian Siemiatkowski says offering human customer service ...

Klarna's CEO Says AI Can Take Over All Jobs, Including His Own. According to Klarna's first quarter 2025 results, the company ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

It wore a brown jacket reminiscent of one in Siemiatkowski's corporate headshots, and aside from a lack of blinking and suspect lip syncing, there were no significant giveaways."Our AI-first strategy ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to swap much of its human workforce with robotic replacements. Now it’s on a ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

They are looking to hire remote customer service roles, in particular, targeting students, rural populations, and dedicated Klarna users. Klarna CEO Sebastian Siemiatkowski has been quick to ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...