One AI agent now handles both phone and chat support, sharing knowledge, actions and escalation logic across channels.

Microsoft on April 27 announced general availability of real-time voice agents in Microsoft Copilot Studio alongside new AI-powered agents and features across Dynamics 365 Contact Center, Dynamics 365 ...

Advantest Corporation (TSE Prime: 6857), a global leader in semiconductor test solutions, today announced it will showcase the integration of AllianceATE’s flagship Velocity™ software platform with ...

Compare the newest AI voice agents and discover how OpenAI and Google are improving natural interactions, task automation, ...

In March 2025, a finance director at a multinational firm in Singapore joined what appeared to be a routine Zoom call with her senior leadership team. The CFO was there. Other executives appeared on ...

Smoke has filled the air across parts of the Peach State this week as wildfires continue to burn out of control in southern Georgia, forcing evacuations and destroying homes. According to the Georgia ...

The singer’s company filed three applications on Friday after Matthew McConaughey launched similar strategy Taylor Swift has filed applications to trademark her voice and image in a move seemingly ...

IndyCar Series teams are scheduled to test on the Indianapolis Motor Speedway 2.5-mile oval Tuesday, April 28, and Wednesday, April 29, in preparation for the Indy 500. Veterans are scheduled to begin ...

A new online tool called The Listening Museum allows users to virtually test the sounds of 36 mechanical keyboards, from classic IBM models to modern custom builds. The interactive archive uses ...

Taylor Swift has taken a new legal step seemingly aimed at protecting her identity in the age of AI — following in the footsteps of actor Matthew McConaughey. On Friday, April 24, Swift’s company ...

Pelham, N.Y.: Re "MTA, unions reach deal" (May 19): The Long Island Rail Road strike was not just another labor dispute. It was the most dangerous recent strike threat in... May 19, 2026 at 3:00 a.m.