Deeper Customer Insights: By analyzing vast amounts of interaction data, AI can give businesses deeper insights into customer preferences, behavior patterns, and feedback, enabling more targeted ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Amazon Web Services AI chatbot Q represents a groundbreaking development in customer service, showcasing Amazon’s commitment to utilizing advanced technology to enhance customer interactions.

Cognigy, a global leader in AI-powered customer service solutions, today announced the availability of Cognigy.AI in the new ...

Amazon has signed an agreement to acquire Bee, a startup developing an AI-powered bracelet that continuously transcribes ...

Generative AI isn't just a back-end engine. It represents an entirely new kind of interaction. Designing for it requires ...

VMO2 unveiled its proprietary new AI tool designed to support customer service agents and improve issue resolution.

From technology that drives Amazon Go stores to new package sorting technology, Amazon executives at re:Mars shared new details about AI innovation across every step of its e-commerce operations.

“AI tools will be shaping the future of customer service — this seems to be the way the world is heading, with technology becoming more and more integrated into business tactics,” said ...