IBM has unveiled a series of Linux initiatives, including, certification, co-marketing, education, incentives and technical support, within the IBM PartnerWorld programme.

IBM Technical Support Services, part of the IBM Services group, makes more than 6 million services calls per year. Those calls are to manage equipment ranging from brand new to those that has been ...

IBM's internal deployment of Mac hardware has been a resounding success, the company announced this week, with rapid adoption and very little need for employee technical support.

This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work.

Now Watson has a new job--as a customer-service agent with the mostest. The help desk is a bit of a step down from fighting cancer, but IBM is nothing if not pragmatic.

Since deploying AI for customer support issues, Guarini says IBM has seen a 26% reduction in time-to-resolution of customer support cases.