Combining end-to-end capabilities that connect user engagement to engineering and operations with a consumerized, streamlined experience is ServiceNow’s recipe for success.

Retrospectives then push data into ServiceNow problem management to close the loop for engineering teams from response to root cause analysis and response or mitigation.

"The new ServiceNow Problem Management app has been updated and refined to provide a simple user interface with all KT troubleshooting tools accessible on a single page for easy documentation and ...

Thanks to ServiceNow, the app connects to the service infrastructure, alerting the 311 team and getting the problem resolved. With ServiceNow, “it’s all one system, it’s all integrated,” Cevetello ...