Expectations are high when it comes to customer service and experience. That’s why brands are turning to automated sentiment analysis for help. Automated sentiment analysis can provide actionable ...

Sentiment analysis enables brands to more fully understand what their customers are saying, as well as the emotional state and meaning behind their words. When used by customer service agents, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Seven years ago, Scott Stephenson was working as a postdoctoral ...

Andrew Jenkins has worked as an information analyst for an intelligence agency in Washington, D.C., for over 14 years. He is the author of the 2022 book, The Devil Made Crypto. Follow him on LinkedIn.

In the fast-paced world of customer service and sales, retaining top-tier agents has become a critical priority for ...

Sentiment analysis, also known as opinion mining, helps customer-facing businesses know their customers better and build stronger relationships with them. This is because sentiments have a critical ...

NEW YORK – Bloomberg today released a research paper detailing the development of BloombergGPT TM, a new large-scale generative artificial intelligence (AI) model. This large language model (LLM) has ...