These particular headphones can retain EQ profiles set from the app -- keeping those settings even when connected to a different device -- so the in-app EQ is worth using.

A new study finds a simple three-minute intervention can have a surprisingly big effect on everyday emotional intelligence.

But 68% of organizations didn’t actually have any tools in place to identify or develop EQ. Even so, most employers say soft skills and emotional intelligence are essential for growth and success.

Discover how high emotional intelligence (EQ) in contact centre agents can lead to better customer experiences, improved KPIs, and a more resilient workforce in the BPO industry.