These days, most people are aware of both the buzz and consternation that has accompanied any discussion of artificial intelligence (AI) within recent months. Like any technology, AI has a learning ...

Our seven-year project taught us that a bedrock belief of friction fixers is that if we focus on what to make easier and faster and what to make harder and slower, life will be better for workers and ...

Reader: I’m wondering how to handle a work project that is about to crash and burn due to interpersonal conflicts between the project leads. My supervisor, “Pat,” has been leading a large ...

Over the long weekend, I read The Friction Project, a new book out from two of my favorite business school professors, Robert Sutton and Huggy Rao of Stanford. They spent seven years working with ...

Organizational psychologist Sutton and Stanford Graduate School of Business professor Rao follow up their 2014 collaboration, Scaling Up Excellence, with an impassioned guide for reducing “friction,” ...