They are the voice at the end of the phone during life or death situations and at some of the most frightening moments of people's lives. When a Northumbria Police contact handler answers a 999 call ...

Emergency call handlers say they "love helping" those in need as they celebrate topping police performance tables. Sussex Police has topped league tables for 999 call response times for the past four ...

A teenage footballer who died after collapsing during a match was not given CPR because a 999 call handler and those present did not recognise the signs of a cardiac arrest, a coroner has found. Adam ...

A hero six-year-old girl saved her mum's life, when she dialled 999 when she was having a serious asthma attack. The heroic schoolgirl, who is from Hornchurch in East London, was awoken to sounds of ...