Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

While we shouldn't consider Salesforce as a high-growth software stock as compared to frothy names like Palantir, the company ...

Benioff says AI agents do 30% to 50% of the work within Salesforce, but the tech isn't reliable enough to take humans out of the loop ...

Michel Tricot is Cofounder and CEO of Airbyte. AI cannot operate effectively without context, and that requires being fed by ...

In March 2023, just a few months after OpenAI released ChatGPT, Salesforce appointed its first-ever head of AI to lead artificial intelligence efforts across its platforms and tools, including ...

The conversation around AI replacing humans has been both feverish and fear-laced, but Salesforce CEO Marc Benioff cuts ...

(Bloomberg) -- Salesforce Inc. is unveiling a pivot in its artificial intelligence strategy this week at its annual Dreamforce conference, now saying that its AI tools can handle tasks without ...

Predictive analytics, powered by Salesforce CRM Analytics and Einstein AI, empowers organizations to forecast future outcomes with precision, facilitating growth and innovation.

Salesforce currently has the edge on time, delivering more AI capabilities sooner. It also appears to have the edge, for now, in machine learning and AI expertise.

Salesforce's plan is to infuse artificial intelligence everywhere through its clouds. John Ball, senior vice president and general manager of Einstein, said the company won't have a separate AI ...

The Salesforce AI Cloud is a “suite of capabilities” that will incorporate the power of real-time generative AI into its many apps and workflows. According to Salesforce, AI Cloud is all about ...