Most contact centers today recognize the intrinsic value that reward and recognition programs have on agent engagement, performance and retention. A recent survey by ICMI Inc. found that the majority ...

Mark Gurman revealed on Friday that Apple has introduced a new reward program designed to boost iPhone sales in Apple Stores. The program’s goal is to push Apple retail employees to sell more iPhones ...

Coca-Cola European Partners, the largest bottler of Coca-Cola, is developing cloud-based technology to give its employees the ability to choose flexible reward packages. The company plans to give ...