At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

At its Knowledge conference, the company unveiled the Otto AI assistant, more agentic specialists, and autonomy everywhere.

Kicking off the event this week with his main stage keynote, CEO Bill McDermott warned about the AI blind spot facing enterprises today - offering his vision for why the ServiceNow platform protects ...

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If there is one way to categorize all the recent technology vendor shows and conferences, you could easily call this “The Spring of AI.” It feels like there is a new AI announcement every day. However ...

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