The companies unveiled AI-powered solutions for automated issue detection and response across multiple enterprise sectors.

With respect to the Genesys-ServiceNow joint offering, a Genesys AI agent can receive an interaction (voice, chat, etc.) and autonomously work to understand the intent of what the customer is trying ...

Google and ServiceNow have introduced advanced AI tools designed to embed organizational context into daily workflows and enable autonomous operations across industries. Google’s Workspace ...

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer ...

ServiceNow at its Knowledge 2025 customer and partner conference in Las Vegas introduced the AI Control Tower, a centralized command center to govern, manage, secure, and realize value from any ...

Cohesity, the leader in AI-powered data security, and ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced a strategic partnership to deliver agent resilience, ...