Before beginning work for a client, it is important for both parties to understand the terms and conditions of the project. You need a customer service agreement so everyone has the same perceptions ...

Vanilla-looking form agreements may contain or omit terms that are important to one or both parties. We were recently reminded of the danger of entering into form pharmaceutical distribution services ...

As the new year begins, prudent service providers will review and consider updating their contract forms to ensure they align with the company's strategic goals and comply with any current or upcoming ...

Many of us have seen service agreements that specify that the terms could be changed at any time without notifying the user. Well, a recent court decision could ...