As proactive contact becomes an integral part of customer care, the lines between outbound and inbound customer communications in the contact center are blurring, and this convergence is only going to ...
A long time ago, at an early incarnation of this magazine (called Inbound/Outbound) I wrote stories about ACDs and predictive dialers, which at that point were separate and unequal – but both were ...
As of June 30, 2021, carriers are required by the Federal Communications Commission to deploy STIR/SHAKEN call authentication technologies to combat illegal caller ID spoofing. While much attention ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results