Paul English, the blogger formerly known as the scourge of the IVR industry, is being sucked into the Microsoft machine, lending his crusading gethuman.com website as a forum for a push for ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

Making an IVR Recording Is Easy: Here Are 4 Places to Start Your email has been sent You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own ...