Hewlett-Packard plans to expand its work force in San Jose. But it's not talking about the capital of Silicon Valley. San Jose, Costa Rica, where HP already employs 3,300 call center workers, will ...

That sort of SMB sales strategy, simply put, is dumb. I can only guess that new HP President and CEO Mark Hurd took a look at the call-center operations and came to the same conclusion. Whoever made ...