HOUSTON -- A former 911 operator has been sentenced to community service and 18 months probation for hanging up on emergency calls. According to authorities, 44-year-old Crenshanda Williams ...

Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just practice. However, it's still one of those skills that is still important to have ...

HOUSTON, Tx. -- A former 911 operator is accused of hanging up on emergency calls. Our sister station KTRK in Houston, Texas, went looking for Crenshanda Williams Wednesday afternoon. The former ...

Residents calling the nonemergency dispatch line in Anoka County could soon be greeted over the phone by Eric or Erica — not a real person but a new artificial intelligence assistant. Anoka County’s ...