Anthropic releases its Agent Skills framework as an open standard, with Microsoft, OpenAI, Atlassian, and Figma already ...

April 17, 2025 -- Salesforce is launching Agentforce for Consumer Goods, a new library of pre-built agent skills and actions that equips customer service, sales, and field teams with digital labor to ...

Artificial intelligence is changing the way companies deliver customer service, not by replacing human expertise, but by ...

Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task execution, conversational self-service, custom agent creation, ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Freshworks has launched the next generation of its Freddy Agentic AI Platform at its Refresh event, which goes beyond traditional AI-powered service tools by not only answering questions but also ...

NextGen Healthcare, a leading provider of innovative, cloud-based healthcare technology solutions, is expanding its patient engagement offerings with the introduction of NextGen® Navigator, a new ...

Jotform found its roots as an online form builder that gave businesses and entrepreneurs the ability to create well-designed surveys, questionnaires, registration forms, and much, much more. Since its ...

Powered by reusable Skills and Workflows, the platform automates customer journeys such as scheduling, order lookups, lead qualification, and account management - and seamlessly escalates to a human ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

Zoom Communications has previously stated that artificial intelligence (AI) will be the key to opening the door of prosperity, and in the latest part of its AI-first strategy, the company has launched ...