Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

The remaining customer service jobs could take the form of “bot unblockers,” judges and experts or incorporate sales.

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Company says tech is meant to improve clarity and reduce ‘accent-related friction,’ but its use is stirring up debate ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Mark Zuckerberg believes every business will eventually have its own AI agent. Meta's latest WhatsApp rollout is designed to ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest airport.

An X user's claim that a customer support agent posing as a human correctly solved an unrelated math problem has reignited the debate over AI chatbots, transparency, and trust in customer service.