Understaffed 911 call centers across the country field non-emergency calls about stray animals or noise complaints on top of their workload of answering serious reports of medical emergencies, crimes ...

TEMPE, Ariz. - 911 operators are on the other end of the line when people are in trouble and need help, but emergency departments across the country, including those in the Phoenix area, are ...

911 operators ask too many questions. 911 operators are indifferent. 911 operators just need to send help now. Those are some of the misconceptions people have about dispatchers who respond to ...

ST. LOUIS (KMOV/Gray News) - A 911 dispatcher new to the job is being recognized for helping a woman deliver her baby safely at home. Ashley Purcell was only a few weeks into her training program when ...