AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Salesforce and ServiceNow have announced $1.5 billion investment in Genesys, a provider of AI-Powered Experience Orchestration. Both companies plan to ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Recently, for example, Genesys announced $580 million in new funding from strategic partners Salesforce, Zoom and ServiceNow — all companies trying to deepen their footprint in the call center ...

Genesys, a provider of customer service and contact center solutions, today announced the availability of Genesys Connect for Service Cloud on salesforce.com's AppExchange business apps marketplace.

Salesforce debuts NFTs in beta, Qualtrics releases tool for student experience, Genesys plans to improve contact centers and more news. Salesforce has launched an NFT Cloud pilot. This news comes ...

Genesys also has launched partnerships with the likes of Adobe and Alphabet’s Google Cloud. And it has an ongoing initiative with Salesforce archrival Microsoft, which also sells a contact ...

AWS, Genesys, and Salesforce joined forces with the Linux Foundation’s Joint Development Foundation to form an open-source data model, CIM.

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.