Benioff says AI agents do 30% to 50% of the work within Salesforce, but the tech isn't reliable enough to take humans out of ...

The conversation around AI replacing humans has been both feverish and fear-laced, but Salesforce CEO Marc Benioff cuts ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Bill Gates says AI is advancing so fast that even experts can't agree whether it will replace human jobs in a year or in a ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Michel Tricot is Cofounder and CEO of Airbyte. AI cannot operate effectively without context, and that requires being fed by ...

Salesforce emphasizes its commitment to ethical AI use, with Shih noting that Agentforce includes “ethical guardrails, like our toxicity filters, also built by Salesforce research,” she said.

The Salesforce AI Cloud is a “suite of capabilities” that will incorporate the power of real-time generative AI into its many apps and workflows. According to Salesforce, AI Cloud is all about ...

(Bloomberg) -- Salesforce Inc. is unveiling a pivot in its artificial intelligence strategy this week at its annual Dreamforce conference, now saying that its AI tools can handle tasks without ...

Salesforce's plan is to infuse artificial intelligence everywhere through its clouds. John Ball, senior vice president and general manager of Einstein, said the company won't have a separate AI ...

Predictive analytics, powered by Salesforce CRM Analytics and Einstein AI, empowers organizations to forecast future outcomes with precision, facilitating growth and innovation.