AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Salesforce and ServiceNow have announced $1.5 billion investment in Genesys, a provider of AI-Powered Experience Orchestration. Both companies plan to ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

The company's fifth annual report details how Genesys is reimagining progress - not just as growth, but as momentum that matters for people and the planet. With AI at the center of its platform ...

ExlService Holdings, Inc. (NASDAQ:EXLS) is one of the Best Information Technology Services Stocks to Invest In. On July 30, ...

Genesys wants agentic AI to make customer service less robotic With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer experience.

Genesys Works conducted its third annual survey of program alumni and the results show that the program is accomplishing its vision of equipping and empowering youth with the knowledge and skills ...

Explore the latest strides in AI technology with advancements in protein design, enterprise chip strategies, and the growing ...