Spirit Airlines was the most complained-about airline in 2021, with an eye-popping 9.76 grievances per 100,000 passenger boardings (the industry average is 3.06). And where is JetBlue on that list?

CLEVELAND -- Wednesday morning city leaders were shoulder to shoulder with Cleveland Hopkins Airports officials to announce that Spirit Airlines was coming to our city. The airline announced ...

Most important, Spirit had by far the most customer complaints: 11.73 per 100,000 passengers. That's not a lot in absolute terms (0.01%), but it's 6 times more than the industry average.

A Spirit Airlines traveler was outraged after the airline denied their mishandled baggage claim, despite their checked bag having a wheel missing. The flier, who has the username Hetz_ on Reddit ...

Spirit and Frontier airlines have joined the rankings of Time Warner Cable and Comcast among the worst in customer satisfaction, according to the American Customer Satisfaction Index. The score ...

spirit airlines becomes latest carrier to pull cuba flights Southwest, which tied for first in 2016, dropped to second place with a score of 80. Delta, which came in fifth, showed significant ...

But Spirit still ranks toward the bottom compared to other airlines. It seems Spirit Airlines could be repairing its reputation with customers, according to a recent report from the U.S ...

Low-cost carrier Spirit Airlines operates an a-la-carte model, meaning bags and snacks cost extra. The Big Front Seat is the company's business-class equivalent and features 36 inches of pitch.

Under longtime CEO Ben Baldanza, ultra-low cost carrier Spirit Airlines didn't make much effort to be loved -- or even liked -- by its customers. As the company repeatedly emphasized in investor ...